KINGS GLOBAL CAREER ACADEMY

trainings@kingscareers.org
+971558208950 / +971544744145

· DUBAI · LONDON · SINGAPORE · MUMBAI

SERVICE MARKETING COURSES

#COURSES
1Aligning Service Design and Standards
2Balancing demand and capacity.
3Balancing demand and capacity.
4Build a Service Blueprint
5Communicating to customers.
6Communicating to customers.
7Company Environment and Customer Gap Analysis 
8Complaint handling and service recovery.
9Complaint handling and service recovery.
10Creating services and adding value.
11Creating services and adding value.
12Customer behaviour in service settings.
13Customer behaviour in service settings.
14Customer involvement in service processes.
15Customer involvement in service processes.
16Delivering and Preforming Services
17Designing service delivery systems.
18Designing service delivery systems.
19Developing strategies for transnational operations.
20Developing strategies for transnational operations.
21Distinctive aspects of services management.
22Distinctive aspects of services management.
23Enhancing value by improving quality and productivity.
24Enhancing value by improving quality and productivity.
25Financial Services Marketing Professional
26Foundations for Service Marketing
27Managing customer-contact personnel.
28Managing customer-contact personnel.
29Managing service encounters.
30Managing service encounters.
31Managing Service Promises
32Organising for service leadership.
33Organising for service leadership.
34Positioning a service in the marketplace.
35Positioning a service in the marketplace.
36Pricing services.
37Pricing services.
38Quality in Service Management
39Service Delivery Roles
40SERVICE MANAGEMENT – BUILDING SERVICE QUALITY RESOURCE
41Services Audit Plan
42Services Marketing Manager
43SERVICES MARKETING PLANNING AND MANAGEMENT
44Targeting customers, managing relationships and building loyalty.
45Targeting customers, managing relationships and building loyalty.
46Understanding Customer Requirements