# | COURSES |
1 | Aligning Service Design and Standards |
2 | Balancing demand and capacity. |
3 | Balancing demand and capacity. |
4 | Build a Service Blueprint |
5 | Communicating to customers. |
6 | Communicating to customers. |
7 | Company Environment and Customer Gap Analysis |
8 | Complaint handling and service recovery. |
9 | Complaint handling and service recovery. |
10 | Creating services and adding value. |
11 | Creating services and adding value. |
12 | Customer behaviour in service settings. |
13 | Customer behaviour in service settings. |
14 | Customer involvement in service processes. |
15 | Customer involvement in service processes. |
16 | Delivering and Preforming Services |
17 | Designing service delivery systems. |
18 | Designing service delivery systems. |
19 | Developing strategies for transnational operations. |
20 | Developing strategies for transnational operations. |
21 | Distinctive aspects of services management. |
22 | Distinctive aspects of services management. |
23 | Enhancing value by improving quality and productivity. |
24 | Enhancing value by improving quality and productivity. |
25 | Financial Services Marketing Professional |
26 | Foundations for Service Marketing |
27 | Managing customer-contact personnel. |
28 | Managing customer-contact personnel. |
29 | Managing service encounters. |
30 | Managing service encounters. |
31 | Managing Service Promises |
32 | Organising for service leadership. |
33 | Organising for service leadership. |
34 | Positioning a service in the marketplace. |
35 | Positioning a service in the marketplace. |
36 | Pricing services. |
37 | Pricing services. |
38 | Quality in Service Management |
39 | Service Delivery Roles |
40 | SERVICE MANAGEMENT – BUILDING SERVICE QUALITY RESOURCE |
41 | Services Audit Plan |
42 | Services Marketing Manager |
43 | SERVICES MARKETING PLANNING AND MANAGEMENT |
44 | Targeting customers, managing relationships and building loyalty. |
45 | Targeting customers, managing relationships and building loyalty. |
46 | Understanding Customer Requirements |