| NAME OF THE COURSE |
| Negotiation, Mediation, and Conflict Resolution |
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| CERTIFICATION |
| Negotiation, Mediation, and Conflict Resolution |
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| COURSE OVERVIEW |
| Negotiation, Mediation, and Conflict Resolution provide training in key skills required by all managers and leaders: negotiation, mediation, and conflict management. Such skills are especially relevant to those in the human capital function, as conflicting stakeholder demands must be negotiated while employee problems and grievances must be resolved in a positive and professional manner. The course commences with coverage of the fundamental distinction between distributive and integrative negotiation, before moving on to consider ethical, perceptual, cognitive, and emotional issues in negotiation, as well as the importance of communication. In the latter half of the course, increasingly important issues such as cross-cultural negotiation and negotiations involving multiple parties. The fifth and sixth study units shift focus to mediation and conflict management, examining the conflict management process from a psychological perspective and highlighting the various pathways to resolution. |
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| TRAINING DURATION |
| Training Hours per day : 4-6 Hours |
| Total Training Hours : 20-24 Hours |
| Training Duration : 5 Days |
| Total Training Days : 5-10 Working Days |
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| TRAINING SCHEDULE |
| Weekdays (Sunday to Thursday) |
| Regular Sessions : 4 – 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm) |
| Food & refreshments Included |
| Weekends (Friday & Saturday) |
| Fast Track Sessions: 8 Hours per day (9am to 5pm) |
| Food & refreshments Included |
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| CERTIFICATION |
| Globally recognized certificate from “Kings Global Career Academy” |
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| TEST |
| No |
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| LEARNING AIDS |
| Yes |
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| COURSE MATERIAL |
| Hard & Soft Copies of Study Material |
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| LANGUAGE OF INSTRUCTION |
| English |
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| INSTRUCTOR HELPLINE |
| Yes |
| 1. Email |
| 2. Social Media (For Emergency requirements) |
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| REGISTRATION REQUIREMENTS |
| 1. Passport Copy |
| 2. Curriculum Vitae |
| 3. Passport size photographs |
| 4. Course Fee |
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| MODE OF PAYMENT |
| Cash / Cheque / Credit Card / Bank Transfer. |
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| ELIGIBILITY |
- C-suite executives, professionals, managers and executives who manage fall-outs between members of their organisation or between them and external parties
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- Professionals and executives involved in group problem-solving
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- Individuals who want to learn dispute resolution strategies they can apply to diverse situations, advancing their professional skills.
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- Executives to senior managers of any industry involved in the negotiation and/or conflict management processes both internally and externally, who see the rapid evolution of complex challenges that are defining our time, and would like to acquire next-generation expertise in negotiation and dispute resolution.
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| COURSE BENEFITS |
- Appraise different tactics and strategies in negotiation.
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- Analyse the causes and consequences of workplace conflict.
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- Discuss routes to successful resolution in negotiation, mediation, and conflict.
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- Prepare effective yet ethical negotiations that achieve multiple stakeholder objectives.
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- Formulate approaches to mediating disputes between two or more parties.
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- Evaluate policies and processes for resolving conflict in organisations.
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| COURSE CONTENTS |
- The nature of negotiation
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- Negotiation strategy, tactics, and planning
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- Perception, cognition, and emotion
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- Communication and relationships in negotiation
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- Multiple parties, groups, and teams in negotiation
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- International and cross-cultural negotiation
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- Contemporary conflict management
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- Measuring the costs of conflict
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- The psychology of conflict and conflict management
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