MANAGING DIFFICULT CONVERSATIONS

NAME OF THE COURSE
MANAGING DIFFICULT CONVERSATIONS 
 
CERTIFICATION
MANAGING DIFFICULT CONVERSATIONS 
 
COURSE OVERVIEW
By focusing on how to handle challenging communication and how to nurture positive relationships, this course will empower individuals to interact more successfully, especially with difficult people. The quality of our conversations and how we represent ourselves determines the quality of our interactions. Communicate with savvy and finesse and handle sensitive issues and people with tact. Increase your value by building and maintaining powerful working relationships. 
 
 
TRAINING DURATION
Training Hours per day : 4-6 Hours
Total Training Hours : 20-24 Hours
Training Duration      : 5 Days
Total Training  Days  : 5-10 Working Days
 
TRAINING SCHEDULE
Weekdays (Sunday to Thursday)
Regular Sessions : 4 – 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm)
Food & refreshments Included
Weekends (Friday & Saturday)
Fast Track Sessions: 8 Hours per day (9am to 5pm)
Food & refreshments Included
 
CERTIFICATION
Globally recognized certificate from “Kings Global Career Academy”
 
TEST
No
 
LEARNING AIDS
Yes
 
COURSE MATERIAL
Hard & Soft Copies of Study Material
 
LANGUAGE OF INSTRUCTION
English
 
INSTRUCTOR HELPLINE
Yes
1. Email
2. Social Media (For Emergency requirements)
 
REGISTRATION REQUIREMENTS
1. Passport Copy
2. Curriculum Vitae
3. Passport size photographs
4. Course Fee
 
MODE OF PAYMENT
Cash / Cheque / Credit Card / Bank Transfer.
 
ELIGIBLE FOR
Open to all Leaders/ Managers &  officers in the Mid & Top Level 
 
COURSE BENEFITS
  • Understanding the model for conflict management
  • Anticipating conflict before it manifests itself
  • Avoiding the knee jerk reaction during an intense dialogue
  • Apply empathy and assertive dialogue to engage others
  • Managing different personalities and their thinking styles
  • Reframing yourself from a victim to the victor mindset
  • Managing aggression with interest-standards focused response
  • Creating win-win with maximum option creation
 
COURSE CONTENTS
Part 1: Introduction to Workplace Conflict
  • Understanding what creates workplace conflict
  • Gaining insight into professional goals
  • Understanding different personalities
  • Identifying your own nature
 
Part 2: Developing Political Intelligence
  • Understanding organizational realities
  • Enhancing your professional standing
  • Building networks
 
Part 3: Being Professionally Savvy
  • The pitfalls to avoid and how
  • Sharpening your influence
  • Managing relationships
 
Part 4: Introduction to Communication Skills
  • Identifying required communication roles and skills
  • Identifying and defining effective communication from an organizational standpoint
  • Identifying and building on individual communication strengths
 
Part 5: Framework for Addressing Challenging Communication
  • Identifying the personalities involved
  • Assessing the situation
  • Listening actively
  • Expressing effectively – useful phrases
  • Problem-solving
  • Maintaining the relationship
 
Why are conversations sometimes difficult?
  • Why difficult conversations must be had regardless?
  • Can difficult conversations cause ease in the future?
  • What happens when a difficult conversation goes well?
  • The issues that can occur from a poorly executed conversation
  • Allowing the conversation to be uncomfortable
  • Overcoming discomfort for the sake of agreement