NAME OF THE COURSE |
Introduction to Quality Management System |
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CERTIFICATION |
Introduction to Quality Management System |
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COURSE OVERVIEW |
In today’s fast-paced environment, customers are more demanding and competition more intense. Delivering quality products and services is more crucial than ever for survival and long-term success. Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance, increase customer satisfaction and gain a competitive edge. Identify the structure and requirements of an effective QMS and what this means for you. Gain a thorough understanding of the history and development of ISO 9001:2015, key terms, definitions and the ISO standardized high-level structure. You’ll learn to interpret and apply the key concepts and principles of the standard to existing processes within your organization. |
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TRAINING DURATION |
Total Training Hours : 22 Hours |
Training Duration : 1 Week |
Total Training Days : 4-5 Working Days |
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TRAINING SCHEDULE |
Weekdays (Sunday to Thursday) |
Regular Sessions : 4 – 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm) |
Food & refreshments Included |
Weekends (Friday & Saturday) |
Fast Track Sessions: 8 Hours per day (9am to 5pm) |
Food & refreshments Included |
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CERTIFICATION |
Globally recognized certificate from “Kings Global Career Academy” |
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TEST |
No |
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LEARNING AIDS |
Yes |
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COURSE MATERIAL |
Hard & Soft Copies of Study Material |
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LANGUAGE OF INSTRUCTION |
English |
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INSTRUCTOR HELPLINE |
Yes |
1. Email |
2. Social Media (For Emergency requirements) |
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REGISTRATION REQUIREMENTS |
1. Passport Copy |
2. Curriculum Vitae |
3. Passport size photographs |
4. Course Fee |
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MODE OF PAYMENT |
Cash / Cheque / Credit Card / Bank Transfer. |
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ELIGIBILITY |
- Managers, Executives, Engineers, Document Controllers, QMS Internal Auditors
- Minimum Entry Requirements / Assumed Skills and Knowledge
- Minimum GCE O Levels and a basic understanding of the previous versions of ISO 9001.
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COURSE BENEFITS |
Learnings - Explain the purpose and intent of the series of management system standards
- Understand the application of the principles of quality management
- Explain the relationships between the clauses of ISO 9001:2015
- Importance and benefits of an ISO 9001:2015 QMS
- Key requirements, terms and definitions of ISO 9001:2015
- Structure of ISO 9001:2015, which incorporates the Annex SL common framework for management system standards
- Main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act, and 7 management principles.
What are the benefits? This course will help you: - Identify the key requirements and benefits of ISO 9001:2015
- Manage quality and drive continual improvement
- Take steps to ensure that quality is at the heart of your organization
- Attract and retain customers by meeting their current and future needs better.
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COURSE CONTENTS |
- Purpose and course content
- Introduction to management systems and history
- Evolution of ISO 9001 and relations to other management systems
- Understanding Annex SL
- Basic Terminology
- Comparison between ISO 9001:2008 and ISO 9001:2015
- Understanding the concept of Documented Information
- Introduction to Process Approach
- Introduction of Risk-based thinking (Risk and Opportunity)
- Reviewing the clauses of ISO 9001:2015
- Case study
- Assessment
- Assessment review
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QMS for Airlines |
Course content - ISO 9000 family and quality requirements
- Quality policy
- Quality manual and its contents
- Management review process
- Process management
- Establishing processes
- Planning and writing procedures
- Document control
- Which elements to control and how
- Planning a document infrastructure
- Audit management
- Measuring compliance
- Root cause analysis
- Developing and initiating a corrective action plan
- Levels of non-conformity
- QMS and Safety Management System (SMS) parallels
- Regulatory requirements for safety
- Integrating QMS and SMS
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