Modern Techniques of Quality and Productivity Management

NAME OF THE COURSE
Modern Techniques of Quality and Productivity Management
 
CERTIFICATION
Modern Techniques of Quality and Productivity Management
 
COURSE OVERVIEW
This course examines the major tools, techniques, and principles aimed at improving quality and productivity in the public sector. To provide students with practical methods for improving public organizations, this course will cover accountability systems, performance measurement, pay for performance reward systems, contracting out, and organizational assessment. Furthermore, this course will also cover other organizational and managerial factors that are essential for sustaining productive, high-quality organizations.
The concepts covered in this course are applicable to managers in the public, private, or nonprofit sectors. The main goal of this course is to provide students with an understanding of current and practical management tools and strategies. Furthermore, students will gain a deeper understanding of the implications and challenges of improving public sector quality and productivity.
 
TRAINING DURATION
Total Training Hours : 22 Hours
Training Duration      : 1 Week
Total Training  Days  : 4-5 Working Days
 
TRAINING SCHEDULE
Weekdays (Sunday to Thursday)
Regular Sessions : 4 – 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm)
Food & refreshments Included
Weekends (Friday & Saturday)
Fast Track Sessions: 8 Hours per day (9am to 5pm)
Food & refreshments Included
 
CERTIFICATION
Globally recognized certificate from “Kings Global Career Academy”
 
TEST
No
 
LEARNING AIDS
Yes
 
COURSE MATERIAL
Hard & Soft Copies of Study Material
 
LANGUAGE OF INSTRUCTION
English
 
INSTRUCTOR HELPLINE
Yes
1. Email
2. Social Media (For Emergency requirements)
 
REGISTRATION REQUIREMENTS
1. Passport Copy
2. Curriculum Vitae
3. Passport size photographs
4. Course Fee
 
MODE OF PAYMENT
Cash / Cheque / Credit Card / Bank Transfer.
 
WHO SHOULD ATTEND
  • Senior managers in manufacturing & service organizations, private, institutional or government, who wish to implement improved total quality and performance within their areas of responsibility.
  •  Quality Assurance practitioners who wish to evaluate the quality performance of their organizations in comparison with international quality certification standards.
 
COURSE BENEFITS
  • To gain an understanding of the concept of TQM soft skills for managing, controlling and improving quality in organizations.
  • To evaluate the skills and resources needed to implement TQM processes, with particular emphasis on soft skills for achieving world-class standards.
  • To develop their skills in using quality tools for data analysis.
  • To improve their Knowledge of alternative quality measures.
  • To improve their ability to use quality measurement and control tools and to identify quality improvement opportunities.
  • To improve their ability to develop an integrated plan to improve quality and create the required awareness for its success.
 
COURSE CONTENTS
  • The Total Quality Approach to Quality Management 
  • Statistical Process Control (SPC)
  • Strategic Management
  • Quality Management, Ethics and Corporate Social Responsibility
  • Education, Training and ISO 9000
  • Continual Improvement Methods with Six Sigma, Lean and Lean Six Sigma
  • Total Quality Tools and Techniques
  • Just-In-Time/Lean Manufacturing
  • Leadership, Change and Quality Culture
 
COURSE CONTENTS 2

PART 1 – Philosophy and Concepts

Module 1:  Achieving Organizational Excellence

Module 2:  Planning and Execution for Competitive Advantage

Module 3:  Quality Management, Ethics and Corporate Social Responsibility

Module 4:  Leadership, Change and Quality Culture

Module 5:  Education, Communication and ISO 9000

PART 2 – Total Quality Tools and Techniques

Module 6:  Total Quality Tools and the Role of Information in Decision Making

Module 7:  Statistical Process Control

Module 8:  Continual Improvement Methods

Module 9:  Just-In-Time/Lean Manufacturing

Module 10:  Implementing Total Quality Management

COURSE CONTENTS 3

Introduction to TQM soft skills:

  • Development of TQM practices.
  • Stages of quality management.
  • Barriers to quality achievement.
  • Quality cost & customer satisfaction.
  • Achieving world-class standards.
  • Competitive advantage through TQM.

Principles:

  • Quality Management concepts.
  • How to be customer-focused.
  • Ensuring customer feedback.
  • Defining ‘Best Value’ in public service.
  • Ensuring employee feedback.

Processes:

  • Elements of quality management.
  • Selection of quality criteria.
  • Quality measurement processes.
  • Statistical quality control.
  • Quality assurance planning.
  • Continuous improvement planning.

Implementation:

  • Quality approval certification.
  • Implementation processes.
  • Quality audit procedure.
  • Use of diagrams in quality systems.
  • TQM cost-benefit comparisons.
  • Priority setting in correcting defects.

Success Strategies:

  • Need for committed leadership.
  • Overcoming resistance to change.
  • Building multi-skilled TQM teams.
  • Coordinating TQM processes.
  • Setting up a work centred TQM project.
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