| NAME OF THE COURSE |
| Constructive Conflict Management |
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| CERTIFICATION |
| Constructive Conflict Management |
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| COURSE OVERVIEW |
| Most people mishandle difficult conversations – often because they fear conflict. While others exercise aggression or one-way demands, thinking that is the only way to win. Conflict is a natural part of workplace dynamics. When managed well, it can be a healthy part of synergy advocating strong problem-solving skills and a high-performance team. |
| By helping you understand your typical conflict habits and equipping you with the tools for improving your approach, this course will enable you to apply the practical conversational skills needed to manage sensitive issues and challenging retorts. |
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| TRAINING DURATION |
| Training Hours per day : 4-6 Hours |
| Total Training Hours : 20-24 Hours |
| Training Duration : 5 Days |
| Total Training Days : 5-10 Working Days |
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| TRAINING SCHEDULE |
| Weekdays (Sunday to Thursday) |
| Regular Sessions : 4 – 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm) |
| Food & refreshments Included |
| Weekends (Friday & Saturday) |
| Fast Track Sessions: 8 Hours per day (9am to 5pm) |
| Food & refreshments Included |
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| CERTIFICATION |
| Globally recognized certificate from “Kings Global Career Academy” |
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| TEST |
| No |
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| LEARNING AIDS |
| Yes |
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| COURSE MATERIAL |
| Hard & Soft Copies of Study Material |
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| LANGUAGE OF INSTRUCTION |
| English |
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| INSTRUCTOR HELPLINE |
| Yes |
| 1. Email |
| 2. Social Media (For Emergency requirements) |
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| REGISTRATION REQUIREMENTS |
| 1. Passport Copy |
| 2. Curriculum Vitae |
| 3. Passport size photographs |
| 4. Course Fee |
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| MODE OF PAYMENT |
| Cash / Cheque / Credit Card / Bank Transfer. |
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| ELIGIBLE FOR |
| Open to all Leaders/ Managers & officers in the Mid & Top Level |
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| COURSE BENEFITS |
- Understanding the model for conflict management
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- Anticipating conflict before it manifests itself
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- Avoiding the knee jerk reaction during an intense dialogue
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- Apply empathy and assertive dialogue to engage others
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- Managing different personalities and their thinking styles
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- Reframing yourself from a victim to the victor mindset
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- Managing aggression with interest-standards focused response
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- Creating win-win with maximum option creation
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| COURSE CONTENTS |
- Anticipating conflict before it happens
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- Understanding your choices during a conflict: Thomas Kilnman model
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- Avoiding the knee jerk reaction approach: How to reframe your perception of conflict?
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- Climate control with the right language: Using empathy and assertiveness
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- Activities: Case study simulations – role plays, de-brief and discussions
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- Calibrating to any personality type: Emergenetics – thinking and behaviour preferences may differ
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- Avoiding the victim mindset: How to face up to bullies and meeting monsters?
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- Diffusing difficult emotions in others: Coping mechanisms to support their underlying need
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- Activities: Case study simulations – role plays, de-brief and discussions
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- Best practice: Harvard 7 Element model as a conflict tool for negotiation: Interest model “I.O.U”
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- Understanding personal power: Power play within the conflict player and their motivation
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- Dissociating thoughts with consequences with the ABC model
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- Activities: Case study simulations – role plays, de-brief and discussions
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- Crafting the conflict landscape: mapping the stakeholder’s needs
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- Improving your odds of success: Options creation and common ground
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- Counter-tactics: Ideas for addressing ‘dirty tactics’ by separating people from the problem
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- Activities: Case study simulations – role plays, de-brief and discussions
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