CERTIFIED TELE SALES PROFESSIONAL

NAME OF THE COURSECERTIFIED TELE-SALES PROFESSIONAL
CERTIFICATIONCERTIFIED TELE-SALES PROFESSIONAL
  
COURSE OVERVIEWThe telephone can be an effective and highly efficient medium to increase a firm’s business.  At one end, it is used to provide complementary services to customers and enhance their loyalty; at the other end, it is becoming increasingly important as an additional distribution channel to introduce or cross-sell products. Somewhere in between, the telephone is used as a vital part in the funnelling process to qualify enquiries and turn them into hot leads for the salesforce to follow up and make the sale.  This is especially important for more complex and big-ticket products. This workshop is designed to equip customer contact personnel with the core skills to perform effectively over the telephone.
  
TRAINING DURATIONTotal Training Hours : 22 Hours
Training Duration      : 1 Week
Total Training  Days  : 4-5 Working Days
  
TRAINING SCHEDULEWeekdays (Sunday to Thursday)
Regular Sessions : 4 – 6 Hrs Per day (9 am to 2 pm or 3.00 pm to 9.00 pm)
Food & refreshments Included
Weekends (Friday & Saturday)
Fast Track Sessions: 8 Hours per day (9 am to 5 pm)
Food & refreshments Included
  
CERTIFICATIONGlobally recognized certificate from “Kings Global Career Academy”
  
TESTNo
  
LEARNING AIDSYes
  
COURSE MATERIALHard & Soft Copies of Study Material
  
LANGUAGE OF INSTRUCTIONEnglish
  
INSTRUCTOR HELPLINEYes
1. Email
2. Social Media (For Emergency requirements)
  
REGISTRATION REQUIREMENTS1. Passport Copy
2. Curriculum Vitae
3. Passport size photographs
4. Course Fee
  
MODE OF PAYMENTCash / Cheque / Credit Card / Bank Transfer.
  
WHO SHOULD ATTEND This course is suitable for customer experience managers, store/branch managers, heads of departments, and outlet managers.
  
COURSE BENEFITS
  • Understand how to use the telephone to get leads, sales and serve customers
  • Know how to avoid major errors in using the telephone
  • Be able to adopt a professional telephone selling process
  
COURSE CONTENTS

1.   Telephone: Tool or Nuisance
2.   Major Errors in Using the Telephone
3.   Handling Techniques
4.   Qualities of A Successful Telemarketer
5.   The Customer-Buying Process
6.   The Consultative Selling Process
7.   Turning Enquiries into Sales
8.   Cross-selling and Selling-up
9.   Scripting Messages & Opening the Call
10. Opening a “Cold” Call
11. Clearing Roadblocks
12. Identifying & Confirming Needs
13. Probe, Listen, Clarify
14. Presenting Benefits & Responding to Objections
15. Suggestions for effective presentations
16. Techniques for handling resistance and objections
17. Obtaining Commitments
18. Techniques to help smoothly lead to a commitment
19. Using the Complete Telemarketing Process


ATTITUDE ADVANTAGE
• Keeping a positive attitude
• Handling rejection
• Getting out of sales slumps
• Power S.E.L.L.I.N.G. assets
• 7 keys to staying motivated

PRESENTATION PERFECTION
• Building rapport with your customer
• Asking powerful questions and assessing needs
• Handling objections
• Negotiating the sale
• Effectively closing sales
• How to become a product expert in your industry?
• Competitor knowledge and analysing the competition
• Standing apart from the competition
• Differentiating from other sales professionals

PRESENTATION PERFECTION
• Identifying target markets and creating a customer profile
• Lead generation and prospecting strategies
• Understanding Decision-Making
• Qualifying prospects and getting past gatekeepers
• Managing your pipeline and sales funnel
• The 3 Ps of Social Selling
• Finding your customers on social media
• Generating leads online
• Getting past gatekeepers using modern tools
• Online sales presentations

REGISTER