| NAME OF THE COURSE | CERTIFIED RETAIL SALES EXPERT |
| CERTIFICATION | CERTIFIED RETAIL SALES EXPERT |
| COURSE OVERVIEW | The rapid transformation of the retail landscape has brought about new challenges for retailers. To meet the shifting demands of increasingly diverse customers, sales professionals need to take a creative and interactive approach to sell in the digital age. Besides being product experts, sales professionals must also cultivate meaningful relationships with customers, while adopting new technologies and sales strategies. Stay ahead of the competition by developing your skills and mastering the art of selling to win more customers in the new retail landscape. |
| TRAINING DURATION | Total Training Hours : 22 Hours |
| Training Duration : 1 Week | |
| Total Training Days : 4-5 Working Days | |
| TRAINING SCHEDULE | Weekdays (Sunday to Thursday) |
| Regular Sessions : 4 – 6 Hrs Per day (9 am to 2 pm or 3.00 pm to 9.00 pm) | |
| Food & refreshments Included | |
| Weekends (Friday & Saturday) | |
| Fast Track Sessions: 8 Hours per day (9 am to 5 pm) | |
| Food & refreshments Included | |
| CERTIFICATION | Globally recognized certificate from “Kings Global Career Academy” |
| TEST | No |
| LEARNING AIDS | Yes |
| COURSE MATERIAL | Hard & Soft Copies of Study Material |
| LANGUAGE OF INSTRUCTION | English |
| INSTRUCTOR HELPLINE | Yes |
| 1. Email | |
| 2. Social Media (For Emergency requirements) | |
| REGISTRATION REQUIREMENTS | 1. Passport Copy |
| 2. Curriculum Vitae | |
| 3. Passport size photographs | |
| 4. Course Fee | |
| MODE OF PAYMENT | Cash / Cheque / Credit Card / Bank Transfer. |
| WHO SHOULD ATTEND |
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| COURSE BENEFITS |
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| COURSE CONTENTS | It starts with you Attitude Personal Appearance Product Knowledge Sell yourself on the product Enthusiasm Retail Sales Training Course – Lesson 2 Consider the customer What do you expect when you are a customer? The value of every shopper The mission for a retail salesperson Define ‘excellent retail customer service’ Retail Sales Training Course – Lesson 3 Starting the sales process The importance of first impressions How to create a good first impression Retail Sales Training Course – Lesson 4 Greeting The golden rule Create a constructive greeting Construct positive dialogue Develop rapport Retail Sales Training Course – Lesson 5 Needs analysis Deepening techniques Probing questions Active listening ‘Minimal encouragers’ – their importance and how to use them Retail Sales Training Course – Lesson 6 Control the sale ‘The Challenge’ – persuasion, not confrontation How to handle people shopping on price The excellent 6 step technique that negates the opposition and maintains your professionalism Retail Sales Training Course – Lesson 7 Maximizing Every Opportunity Minimizing/Negating discounting 4 effective techniques Why discount & Why not? Cross-Selling Upselling Retail Sales Training Course – Lesson 8 Sales Psychology 101 The Power of ‘Yes’ when selling Tie downs Tag Ons Retail Sales Training Course – Lesson 9 Closing the sale Knowing when the time is right Don’t be afraid to ask for the sale 3 closing techniques Retail Sales Training Course – Lesson 10 Thank you Referrals Repeat business Genuine mutual appreciation |