• Management principles and concepts which allow participants to learn techniques to better manage assigned tasks
• Techniques to establish priorities for work and be able to meet crucial deadlines
• Management methods, processes and procedures to be more productive when working on projects
• Techniques on how to interact better with others to complete tasks
• Opportunities to practice on several key task and project management techniques

• Managers, Executives, Engineers, Document Controllers, QMS Internal Auditors
• Minimum Entry Requirements / Assumed Skills and Knowledge
• Minimum GCE O Levels and a basic understanding of the previous versions of ISO 9001.

• Define what qualifies as important vs. urgent.
• Perform business analysis planning activities and align business analysis plans with project plans.
• Proactively assign capacity and resources, and prioritize tasks to ensure focus on the most important things to do.
• Perform cross-project prioritization and urgency faceoff comparison to direct resources according to the stakes involved.
• Improve personal effectiveness through increasing personal capacity.
• Take steps to improve personal, team and organizational efficiency and the ability to handle more projects simultaneously.
• Identify key resources for each stage in the project and ensure maximization of their utilization and contribution to their projects and tasks.
• Improve the collaboration and reduce duplication of effort and friction points between the Project Manager and the Business Analyst.
• Apply techniques to reduce distractions and improve team members’ ability to focus.
• Effectively schedule shared resources with minimal cross-project impact.
• Manage your time in both work and personal life more effectively.
• Develop approaches to apply the learning in actual project environments.

• Understanding the role of self-management in managing tasks
• Overview and context of task management
• Identifying reasons for the current focus in business on managing tasks
• Understanding how work is accomplished in organizations
• Identifying the role of strategic management in the leadership of tasks
• Understanding the role of organization type in task management

Day Two

• Clarifying goals, objectives, assumptions and constraints in work
• Integrating a scope, work structure and management plan in assignments
• Learning to identify and manage stakeholders
• Identifying risk techniques that affect tasks, priorities and deadlines
• Understanding how to develop clarity in purpose and objectives in task assignments
• Identifying the skills necessary to lead and manage work tasks

Day Three

• Using the manner we approach work as an initial time management plan
• Planning for time management, scheduling and meeting deadlines
• Integrating time management into the development of priorities
• Making the most from meetings, e-mails, interruptions and transition time
• Developing a personal plan, with a ‘to do’ list and priorities
• Dealing with time wasters, procrastination and bosses

• Identifying skills required to obtain the help of others on tasks
• The importance of understanding our ways of working with others
• The importance of interpersonal skill in the accomplishment of tasks
• Identifying interpersonal work styles of self and other
• Understanding task flexibility and versatility in people leadership
• Learning how to work better with others to have productive work

Day Five

Personally Managing Tasks to Implement Change

• Learning techniques to use communication for success in tasks
• Understand the characteristics of proper communication
• Identifying methods to deal with human change patterns
• Developing a personal plan to become more effective with self-management
• Dealing with some people who struggle with change
• Practising techniques to help colleagues with change