CERTIFIED PROFESSIONAL IN DIPLOMACY & TACT AT WORKPLACE

NAME OF THE COURSE
CERTIFIED PROFESSIONAL IN DIPLOMACY & TACT AT WORKPLACE
 
CERTIFICATION
CERTIFIED PROFESSIONAL IN DIPLOMACY & TACT AT WORKPLACE
 
COURSE OVERVIEW
Diplomacy and tact are two of the keys to a harmonious work environment. Learning how to be diplomatic and tactful during interactions could avoid hostile exchanges and unprofessional behaviour in the workplace. Through these skills, leadership can be enhanced, relationships built on positivity could be strengthened, and feedbacks could be handled well.
 
TRAINING DURATION
Training Hours per day : 4-6 Hours
Total Training Hours : 20-24 Hours
Training Duration      : 5 Days
Total Training  Days  : 5-10 Working Days
 
TRAINING SCHEDULE
Weekdays (Sunday to Thursday)
Regular Sessions : 4 – 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm)
Food & refreshments Included
Weekends (Friday & Saturday)
Fast Track Sessions: 8 Hours per day (9am to 5pm)
Food & refreshments Included
 
CERTIFICATION
Globally recognized certificate from “Kings Global Career Academy”
 
TEST
No
 
LEARNING AIDS
Yes
 
COURSE MATERIAL
Hard & Soft Copies of Study Material
 
LANGUAGE OF INSTRUCTION
English
 
INSTRUCTOR HELPLINE
Yes
1. Email
2. Social Media (For Emergency requirements)
 
REGISTRATION REQUIREMENTS
1. Passport Copy
2. Curriculum Vitae
3. Passport size photographs
4. Course Fee
 
MODE OF PAYMENT
Cash / Cheque / Credit Card / Bank Transfer.
 
ELIGIBLE FOR
All in leadership positions
 
COURSE BENEFITS
  • Participants will develop effective communication skills when dealing with customers.
  • Incorporate knowledge on the diplomacy skills in building healthy working relationships.
  • The training will develop the participants’ capacity to relate effectively amongst employees and managers.
  • The training will enable participants to resolve customer issues with confidence and satisfaction through diplomacy and tact.
  • Participants will develop effective listening and communication skills in the workplace.
  • Participants will gain insight into planning better business meetings with customers.
  • Participants will gain the ability to relate productively with clients/ customers.
  • The training will enable participants to build long term relations with customers.
  • The training will help professionals to effectively pitch and sell business products.
  • Acquire strategies to build better working relationships and a better image for the organization.
  • Participants will be equipped with the ability to write customer-focused emails and plan customer-focused meetings.
  • The training on diplomacy and tact will result in productive and communicative corporate employees and employers.
 
COURSE CONTENTS
  • What is the meaning of diplomacy and tact in the workplace?
  • What is the importance of practising diplomacy and tact in the workplace?
  • What are the elements and characteristics of diplomacy and tact in an employee?
  • What are the strategies for creating diplomacy and tact in the workplace for professionals?
  • What are the prerequisites for successful diplomacy and tact in the workplace?
  • What is the model/framework of practising tact and diplomacy at the workplace?
  • What is the role played by effective personal communication in creating diplomacy and tact in the workplace?
  • What are the tips for creating powerful diplomacy and tact in the workplace?
  • What are the steps of creating and achieving diplomacy and tact in the workplace?
  • What are the techniques for creating diplomacy and tact in the workplace?
  • What is the role of professionalism in catalyzing diplomacy and tact in the workplace?
  • What is the importance of exercising outstanding diplomacy and tact in the workplace as a strategy to creating a powerful executive presence?
  • In which ways and methods can employees improve diplomacy and tact in the workplace?
 
Emphasis on the following
 
  • Understand the meaning of diplomacy and tact in the workplace.
  • Appreciate the importance of diplomacy and tact in the workplace.
  • Learn the elements and characteristics of diplomacy and tact in an employee.
  • Acquire the strategies of creating diplomacy and tact in the workplace for professionals.
  • Know the basic fundamentals and model of practising diplomacy and tact in the workplace.
  • Appreciate the role played by effective personal communication in creating diplomacy and tact in the workplace.
  • Learn the tips and techniques of creating powerful diplomacy and tact in the workplace
  • Learn the steps of creating and achieving diplomacy and tact in the workplace.
  • Learn how to communicate with diplomacy and tact in the workplace.
  • Understand the role of professionalism in catalyzing diplomacy and tact in the workplace.
  • Recognize the importance of exercising outstanding diplomacy and tact in the workplace as a strategy to creating a powerful executive presence.
  • Discover the ways and methods of improving employee diplomacy and tact in the workplace.
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