| NAME OF THE COURSE |
| Certified professional: Coaching Customer Service (Train The Trainer) |
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| CERTIFICATION |
| Certified professional: Coaching Customer Service (Train The Trainer) |
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| COURSE OVERVIEW |
| Customer experience training is crucial to any organization that works with people. Not only does each interaction between employee and customer affect the number of customers retained, but employees with effective customer service skills feel a greater sense of value and commitment to their job. These skills make a positive impression in the minds of current and future customers, as well as the employees who utilize them. |
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| TRAINING DURATION |
| Total Training Hours : 10-14 Hours |
| Training Duration : 2 Days |
| Total Training Days : 1-2 Working Days |
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| TRAINING SCHEDULE |
| Weekdays (Sunday to Thursday) |
| Regular Sessions : 4 – 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm) |
| Food & refreshments Included |
| Weekends (Friday & Saturday) |
| Fast Track Sessions: 8 Hours per day (9am to 5pm) |
| Food & refreshments Included |
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| CERTIFICATION |
| Globally recognized certificate from “Kings Global Career Academy” |
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| TEST |
| No |
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| LEARNING AIDS |
| Yes |
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| COURSE MATERIAL |
| Hard & Soft Copies of Study Material |
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| LANGUAGE OF INSTRUCTION |
| English |
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| INSTRUCTOR HELPLINE |
| Yes |
| 1. Email |
| 2. Social Media (For Emergency requirements) |
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| REGISTRATION REQUIREMENTS |
| 1. Passport Copy |
| 2. Curriculum Vitae |
| 3. Passport size photographs |
| 4. Course Fee |
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| MODE OF PAYMENT |
| Cash / Cheque / Credit Card / Bank Transfer. |
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| TARGET AUDIENCE |
| Open to everyone |
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| COURSE BENEFITS |
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| After taking this workshop you should be able to: |
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- select the best methods and activities for your group
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- deliver well-structured training sessions that achieve their aims
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- know how to engage participants and keep them focused
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| COURSE CONTENTS |
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| INTRODUCTION AND OPENINGS |
| What makes a successful training session? |
| Your current skills as a trainer |
| Starting a training session |
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| PLANNING AND PREPARATION |
| Using energisers |
| Understanding the needs of trainees, sponsors and stakeholders |
| Planning your training session |
| Writing SMART training objectives |
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| METHODOLOGY |
| Structuring your training session |
| Using a learner-centred approach |
| Getting participation in the training room |
| Grouping and regrouping trainees |
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| ACTIVITIES |
| Using sensory learning preferences |
| Making your sessions interactive |
| Giving clear instructions |
| Asking questions and correcting errors |
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| FEEDBACK AND ENDINGS |
| Giving constructive feedback |
| Delivering your training session |
| Ending your sessions |
| Post-course evaluation and action plan |
| Course Information |