| NAME OF THE COURSE |
| Certified professional: Basic Customer Service Skills, Mindset & Culture |
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| CERTIFICATION |
| Certified professional: Basic Customer Service Skills, Mindset & Culture |
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| COURSE OVERVIEW |
| Use these proven, fresh, innovative leadership and management tools that have worked throughout Asia, to DOUBLE your employees’ productivity, create true teams, accomplish projects easier and on time, get people positively motivated while reducing employee costs and lower staff turnover. |
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| TRAINING DURATION |
| Total Training Hours : 10-14 Hours |
| Training Duration : 2 Days |
| Total Training Days : 1-2 Working Days |
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| TRAINING SCHEDULE |
| Weekdays (Sunday to Thursday) |
| Regular Sessions : 4 – 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm) |
| Food & refreshments Included |
| Weekends (Friday & Saturday) |
| Fast Track Sessions: 8 Hours per day (9am to 5pm) |
| Food & refreshments Included |
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| CERTIFICATION |
| Globally recognized certificate from “Kings Global Career Academy” |
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| TEST |
| No |
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| LEARNING AIDS |
| Yes |
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| COURSE MATERIAL |
| Hard & Soft Copies of Study Material |
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| LANGUAGE OF INSTRUCTION |
| English |
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| INSTRUCTOR HELPLINE |
| Yes |
| 1. Email |
| 2. Social Media (For Emergency requirements) |
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| REGISTRATION REQUIREMENTS |
| 1. Passport Copy |
| 2. Curriculum Vitae |
| 3. Passport size photographs |
| 4. Course Fee |
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| MODE OF PAYMENT |
| Cash / Cheque / Credit Card / Bank Transfer. |
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| TARGET AUDIENCE |
| (Level 2) Supervisors, Executive, & Emerging Managers |
| (Level 3) New Managers |
| (Level 4) Managers |
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| COURSE BENEFITS |
- Avoid past problems and those you inherited. Start making things right.
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- Avoid treating all employees the same! Motivate 3 key levels of staff and different generations and mindsets. It’s not hard when you know-how.
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- Delegate with an eye on employee development, not just the work itself.
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- Discover how to groom your successors so you can advance.
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- Become your boss’ favourite leader.
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- Create and nurture high-performance teams.
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- Key techniques to handle difficult employees.
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- Leave with a plan for growing your team, your career and your success.
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| COURSE CONTENTS |
- Redefine leader, leadership, management, motivation, delegation and productivity.
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- Understanding is the key to transformation
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- Learn the 2 elements you can control and how to use them effectively
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- Keys to getting people to improve and using obstacles to your advantage
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- Podolinsky’s ‘Quest’™ statement to motivate your bottom third to succeed and boost your top third at the same time!
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- 3 different employee categories and optimising their performance
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- 8 leadership secrets to boost profits
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- Essentials to retain your best people and off-load the bad ones
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- Cognitive/Behavioural approaches to motivation and low/no-cost motivators
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- Effective delegation and using delegation as a training tool
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- End the painful appraisal process! – 10 steps to highly effective performance appraisals and their alternative use
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- Podolinsky’s proprietary TEAM™ concept and why most ‘team-building’ does NOT work
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- 5 Stages of team development and moving your team up to the next level
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- Making contests and incentive schemes effective, and produce results even in non-sales departments
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- Dealing with difficult people
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- Gaining and keeping team respect
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- Solutions to your personal issues and specific questions
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- Dozens of how-to skills and case examples from clients
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