Certified Advanced Concepts for Total Quality Management

NAME OF THE COURSE
CERTIFIED Advanced Concepts for Total Quality Management
 
CERTIFICATION
CERTIFIED Advanced Concepts for Total Quality Management
 
COURSE OVERVIEW
This course presents a blend of strategy and quality to help participants develop the right skills to plan their organization’s quality strategic plans. The course will take participants through the history of quality and strategy and link them both using practical applications. Participants will learn how to analyze the current organizational status and identify gaps and future needs. The course will also examine the strategic planning process from initiation to selection of initiatives. Moreover, the identification process of quality key result areas will be discussed. Participants will leave with the tools, skills and knowledge to start their own journey to strategize for their quality departments and produce deployment plans.
 
TRAINING DURATION
Total Training Hours : 22 Hours
Training Duration      : 1 Week
Total Training  Days  : 4-5 Working Days
 
TRAINING SCHEDULE
Weekdays (Sunday to Thursday)
Regular Sessions : 4 – 6 Hrs Per day (9am to 2pm or 3.00pm to 9.00 pm)
Food & refreshments Included
Weekends (Friday & Saturday)
Fast Track Sessions: 8 Hours per day (9am to 5pm)
Food & refreshments Included
 
CERTIFICATION
Globally recognized certificate from “Kings Global Career Academy”
 
TEST
No
 
LEARNING AIDS
Yes
 
COURSE MATERIAL
Hard & Soft Copies of Study Material
 
LANGUAGE OF INSTRUCTION
English
 
INSTRUCTOR HELPLINE
Yes
1. Email
2. Social Media (For Emergency requirements)
 
REGISTRATION REQUIREMENTS
1. Passport Copy
2. Curriculum Vitae
3. Passport size photographs
4. Course Fee
 
MODE OF PAYMENT
Cash / Cheque / Credit Card / Bank Transfer.
 
WHO SHOULD ATTEND 
  • Office administrators.
  • Supervisors of clerical and administrative staff.
  • Executive secretaries and Personal Assistants.
 
COURSE BENEFITS
  • By the end of the course, participants should have:
  • Extended their understanding of their roles and the key contribution they make to organisational success.
  • Reviewed their working relationships.
  • Reviewed and developed their personal organisation, communication and interpersonal skills.
  • Developed an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways.
 
COURSE CONTENTS
Strategic quality management and strategic thinking
  • Quality evolution and concepts
  • Dimensions of product quality
  • Dimensions of service quality
  • Quality management system: the components
  • The core principles of strategic quality management
  • Strategic deployment of quality frameworks and excellence awards
  • European Foundation for Quality Management (EFQM)

Evaluation of strategic management
  • Strategic thinking versus strategic planning in quality departments
  • The strategic planning and control process
  • Benefits of strategic management to the quality professional
  • Barriers of strategic implementation
  • The building blocks of strategic planning
 
Analysis of the environment
  • Situation analysis tools in quality departments
  • Quality stakeholders analysis
  • Defining quality visions and missions
  • Developing a quality statement
  • Setting quality strategic goals
  • Identifying critical success factors in quality
  • Key result areas and key performance indicators
  • Core competencies and core values
 
Goals, objectives and creative strategies
  • Goals, objectives and targets for the quality division
  • Financial versus non-financial objectives
  • The use of key result areas in the quality sector
  • Adopting effective strategies to achieve excellence
  • Examples of strategic objectives
  • Examples of quality department strategies
  • Moving from critical success factors to strategic goals
 
Developing operating plans
  • Expanding SWOT for Strategies
  • The how-how technique to develop quality-related initiatives
  • Criteria for effective action plans
  • Linking goals, strategies, action plans and budgets
  • Developing a quality department plan
  •  
Measuring quality management strategy achievement
  • Approaches to control in quality
  • Using Key Result Areas (KRAs) to create KPIs for process control
  • Examples on quality KPIs
  • Types of Measures
  • Quality dashboard
  • The balanced scorecard for the quality department
REGISTER