| # |
COURSES |
| 1 |
BASIC SKILLS FOR CALL CENTER AGENTS |
| 2 |
BASIC SKILLS FOR CALL CENTER MANAGERS |
| 3 |
BASIC SKILLS FOR CALL CENTER SUPERVISOR |
| 4 |
Call Center Assessment |
| 5 |
Call Center Manager |
| 6 |
Call Center Technology |
| 7 |
Coaching for Improved Performance |
| 8 |
COLLECTIONS |
| 9 |
CROSS SELLING AND UPSELLING |
| 10 |
Developing Strategies for handling sudden spikes |
| 11 |
Effective call monitoring Management |
| 12 |
Elevating Quality and Performance |
| 13 |
employee engagement |
| 14 |
Employee turnover Controls & Management |
| 15 |
ESSENTIAL SKILLS AND KNOWLEDGE FOR EFFECTIVE CONTACT CENTER MANAGEMENT |
| 16 |
INTERPERSONAL SKILLS |
| 17 |
Leadership in the New Era of Customer Relationships |
| 18 |
Managing A Call Center |
| 19 |
Metrics and Key Performance Indicators |
| 20 |
MOTIVATION IN CALL CENTERS |
| 21 |
Personality tests and assessments |
| 22 |
Planning and Management Framework |
| 23 |
Planning, Forecasting and Scheduling |
| 24 |
PREPARING FOR GRAVEYARD SHIFTS |
| 25 |
PRODUCT TRAINING |
| 26 |
QUALITY IN CALL CENTERS |
| 27 |
Quality Monitoring Process |
| 28 |
SALES TRAINING |
| 29 |
Staffing & Retention Management in the Call Center |
| 30 |
Telephone Skills and Call Handling Essentials |
| 31 |
The New Era of Customer Relationships |
| 32 |
Understanding Contact Center Dynamics |
