POWER DISTRIBUTION ASSET MANAGEMENT BEST PRACTICES

• Asset Management – Transformers / Substations
• Load Tap Changer (LTC) Monitoring & Analytics
• Transformer Moisture in Oil Analysis
• Bushing Monitoring and Analysis
• Transformer Dissolved Gas Analysis & Partial Discharge Analysis
• Asset Management – Switchgears
• Asset Management – Circuit Breakers
• Asset Management – Cables
• Asset Management – In-plant generation and its amalgamation with power systems
• Asset Management – Power Quality, Earthing and safety equipment’s
• Condition Based Maintenance (CBM)
• Reliability Centred Maintenance (RCM)
• Asset records
• Growth of automation in the power industry
• What is SCADA?
• Requirements for the SCADA master station
• Necessities for SCADA remote units
• Matters relating to SCADA deployment
• Insulation corrosion
• Diagnostic methods
• Problems in switchgear maintenance
• Fault management
• Power system automation and its functions

HUMAN RESOURCES PLANNING AND MANAGEMENT IN POWER DISTRIBUTION UTILITY COMPANY

• Strategic Planning and Management
• Structure of the Human Resource Functions
• Talent Acquisition / People Sourcing
• Workforce Management (Planning and Analysis)
• Leadership and Navigation
• Human Capital & Human Resource Management
• Performance Management & Reward
• Developments in the Utility Industry
• Empowerment, Engagement and Change
• Managing change or leading change?
• Retaining valued employees
• Introduction to Goal Setting and OKRs
• Defining Effective Objectives
• Communication and Alignment with OKRs
• Coaching and Performance Improvement with OKRs
• Introduction to HRM, HRD and HRP
• Performance Review, Feedback, and Future-Proofing
• Pay & Employee Reward
• Training Learning & Development
• Value for Money from HR
• Benchmarking

CUSTOMER RELATIONSHIP MANAGEMENT IN POWER DISTRIBUTION UTILITY BUSINESS

• Evolution of customer strategy
• Introduction To CRM
• Why CRM Is Vital In This Day And Age
• The 3 Changes: Consumers, Marketplace, The Marketing Function
• The 5 Generations Of CRM
• Important Concepts Of Customer Value
• The Satisfaction-Loyalty-Profit Chain
• Elements Of A CRM Strategy
• Integration And Alignment Of Organizational Processes
• Data And Technology Support
• Steps In Developing A CRM Strategy
• Implementing The CRM Strategy
• Types Of CRM Projects.
• Why Do CRM Project Fail?
• Customer Analytics; Traditional Marketing Metrics
• Strategy Customer-Based Value Metrics
• The Business Value Of Data Mining
• Using Database; Software Tools And Dashboards
• Developing Vs Buying
• Designing Effective Loyalty Programs
• Campaign Planning Development And Management
• CRM And Marketing Channels;
• Customer Privacy Concerns And Privacy Protective Responses
• CRM And The Social Media Landscape; Measuring Customer Profitability
• Resource Allocation Across Marketing And Communications Strategies
• The Future Of CRM

MANAGING ENERGY DISTRIBUTION LOSSES

• Overview of a Typical and Modern Systems covering Generation, Transmission and Distribution and the SMART Grid
• Determination of Flow of Real (P) and Reactive Power (Q)
• Characteristics and Impact of System and Transformer Fault Levels
• Control of Reactive Power & Voltage
• Control of Active Power & System Frequency
• Effects of Reactive Power Compensation on Voltage Profile
• Overview of Power System Disturbances
• Coping with Rising Demand for Power, Carbon Footprint Reduction and Global Warming
• Symmetrical, Asymmetrical Faults and Effects on Positive, Negative and Zero Sequence Components
• Monitoring of Plant Condition – e.g. temperature
• Power System and Substation Automation
• Increasing Problems of Heavily Loaded Systems – Stability, Voltage Dip
• Transmission Voltage Levels – Line and Cable Design, Power Loading and De-rating for Temperature Effects
• Major causes of power system failures
• Advanced Protection and Control Techniques
• Numerical Relay and Protection Functions
• Electrical Insulation – Air and SF6 – The Problems
• Condition Monitoring of Plant
• Is – Fault Current Limiter, How to Apply

DEBT MANAGEMENT IN POWER DISTRIBUTION UTILITY BUSINESS

• Definition of bad debts and recovery
• Meeting debtors and recovering bad debts
• Dilemma faced by accountants and finance professionals from an ethical point of view when the books are cooked to show a positive results
• Bad debts and its ethical implications, when bad debts cannot be recovered
• What are the mistakes and governance issues, including learning points?
• Challenges in recover of debts and case studies including looking at ethical issues in circumstances when bad debts are not entered into the books
• Cutting down on credit;
• Bad debts; and Sales discounts.
• Credit checks; and Credit insurance.
• Invoices and Aged debt analysis and debt turn.
• The Courts and their powers of collection; and 3 track system
• Statutory Demands, Insolvency and Bankruptcy
• Winding up petitions;
• Voluntary arrangements; and Administration orders.
• How to claim relief; and Tax relief.
• Credit Checking Agencies
• An explanation of what credit checking agencies do;
• Fast Track; Multi track; and Costs verses Settlement and Is it worth it?.
• Demand for payment and Legal demand for payment).

MANAGEMENT OF RENEWABLES IN POWER DISTRIBUTION BUSINESS

• Drivers of renewable energy development
• State of the art integrating large capacities renewable energy
• Transmission and operation technologies and practices
• Wind power generation
• Photo voltaic power generation
• Concentrated solar power generation
• Wind turbines
• Grid friendly renewable energy generation
• Improved flexibility in conventional generation
• Transmission expansion developments
• Promising large capacity electrical energy storage technologies
• Roles of electrical energy storage in renewable energy integration
• Standards for large capacity electrical energy storage renewable energy integration
• Effects of wind and solar power on energy demand
• Power plant flexibility
• Forecasting and demand response
• Wind and solar power variabilities
• Challenges variable renewable energy poses to the grid
• Impact of fossil fueled generators
• Approach to analysis of integrating renewable energy
• Integration of distributed and renewal energy generation
• Power quality impacts
• Electrical transmission and distribution systems
• Photo voltaic optimization and sensitivity analysis
• Wind optimization and sensitivity analysis

EMERGING TECHNOLOGIES IN ELECTRIC POWER DISTRIBUTION BUSINESS

• Introduction to smart-grid and power-grid operation.
• Elements of SG and measurement technologies: generation, transmission, distribution, and end user; basic concepts of power, load models, power flow analysis wide area monitoring system (WAMS), advanced metering infrastructure (AMI), and phasor measurement units (PMU); introduction to simulation tools.
• Elements of communication and networking: architectures, standards and adaptation of power line communication, Global System for Mobile Communications (GSM) and more; machine-to-machine communication models for SG; home area networks (HAN) and neighborhood area networks (NAN); reliability, redundancy and
• security aspects.
• Elements of networks and data analysis, introduction to state estimation; detection and identification of bad data; real-time network modeling; dynamic state estimation under SG environment.
• Elements of computation and decision support tools: classical optimization methods, evolutionary computational techniques (genetic algorithms, particle swarm and ant colony optimization).
• Elements of distributed energy resources (DER) and grid integration:
• renewable energy, energy storage; solar energy, wind energy, biomass, hydropower, geothermal and fuel cell; effect of electric vehicles (EVs).
• Elements of energy management; Supervisory Control and Data
• Acquisition (SCADA); micro-grids; demonstration projects; case studies.
• Policy and economic drives of SG systems; environmental implications;
• Sustainability issues; state of SG implementation.